Frequently Asked Questions
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
No, you are only charged based on the amount of time your cleaner was actually cleaning at your home or office. If they finish early, you aren't charged the full amount quoted.
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
Yes, we provide our own cleaning equipment and supplies. We are requiring all our employees to take daily temperature checks and to use face masks and gloves while in your home.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It is completely up to you. If you are not going to be home, please make sure you let us know how to access the property when you book your appointment.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded up to the nearest 15-minute increment.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or a pre-determined number of appointments.
Cleaning Questions
Please see our Service Checklist for complete list of services offered
Yes, we provide our own cleaning equipment and supplies. We are requiring all our employees to take daily temperature checks and to use face masks and gloves while in your home.
Please see our Service Checklist for complete list of services offered
Only one cleaner is sent to your home. If you're one a recurring schedule, we'll do our best to match you with the same cleaner each time. For commercial cleanings, a team of two or three may be used depending on the size of the space.
Absolutely, our cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also prefer to only use people who have had residential house cleaning experience in the past.
