Privacy Policy

1. Introduction

Welcome to Groves Cleaning Services ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.grovescleaningservices.com and any subdomain("Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect personal identifying information (PII) from you in various ways, including, but not limited to, when you visit our site, register on the site, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. You may be asked for, as appropriate:

• Name
• Email Address
• Phone Number
• Address Information

You can always refuse to supply personal identifying information, except that it may prevent you from engaging in certain Site-related activities.

3. How We Use Your Information

We collect and use your personal information for the following purposes:

• To Provide Estimates: We use your PII to prepare and provide estimates for our cleaning services (or affiliates).
• To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To Personalize User Experience: We use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
• To Process Transactions: We use the information you provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To Send Periodic Emails: The email address you provide may be used to send you information and updates pertaining to your order, as well as occasional company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

• Encryption: All transactions through our website forms are encrypted to ensure secure data transmission. This means that the data is encrypted and cannot be read while it is being transmitted over the internet.
• Access Control: Only authorized personnel have access to your personal information, and this access is controlled and monitored to ensure your data's safety.

5. Sharing Your Personal Information

We do not sell or rent your personal identifying information (PII) to others. However, we may share your PII with our affiliates, subsidiaries, and third-party service providers who assist us in operating our business and providing services to you. We may also share aggregated demographic information that is not linked to any personal identifying information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes of:

• Providing services to you
• Enhancing your experience on our Site
• Conducting marketing research

6. Cookies and Other Tracking Technologies

We use cookies and other tracking technologies (collectively, "Cookies") on our Site to gather information about your interactions with our website. This includes:

• Information about your browsing behavior
• Search queries you enter
• Pages you view or interact with

We use these Cookies for the following purposes:

• To personalize your experience on our Site
• To improve our services and provide a more tailored experience
• To analyze website usage and optimize our marketing efforts

You can control how we use Cookies by adjusting your browser settings to accept, block, or clear Cookies. However, if you choose to block all Cookies, some features of our Site may not function properly.

7. Third-Party Services

We may use third-party services to provide additional functionality on our Site. These services include:

• Social media platforms
• Payment gateways
• Analytics tools

These services may collect and store your personal information in accordance with their own privacy policies. We recommend reviewing these policies before using any third-party services on our Site.

8. Children's Information

Our Site is not directed towards children under the age of 13. If we become aware that a user is under the age of 13, we will take reasonable steps to delete or de-identify their personal information from our systems.

• Social media platforms
• Payment gateways
• Analytics tools

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be effective upon posting on our Site. Your continued use of our Site after any changes to this Privacy Policy will indicate your acceptance of those changes.

10. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of West Virginia, USA. Any disputes arising out of or related to this Privacy Policy will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that you may seek injunctive relief from a court of competent jurisdiction.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us by phone at (304) 267-8596 or office@grovescleaningservices.com. We will respond to your inquiry as soon as possible.